Frequently Asked Questions – Luxworld

Frequently Asked Questions

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours of purchase.

If you change your mind, simply contact our team within this timeframe and we will cancel your order and issue a full refund.

After 24 hours, some orders may already be in production or processing, especially custom curtains, blinds, and curtain tracks, so cancellation may not always be possible.

Do you ship Australia-wide?

Yes. Luxworld ships Australia-wide for most products including:

Curtain tracks
Curtains
Blinds
PS wall panels
WPC wall panels
Flexible wall panels
Floating TV units

Orders are shipped from our Perth warehouse or directly from our production partners to ensure faster delivery.

Do you offer supply and installation in Perth?

Yes. Luxworld provides supply and installation services across Perth, Western Australia including:

Curtains
Blinds
Curtain tracks
Wall panels
Floating TV units

We also offer measure and quote services for residential and commercial projects.

Do you provide commercial curtain track and blind services?

Yes. Luxworld specialises in commercial supply, installation, and maintenance for:

Hotels
Schools
Aged care facilities
Offices
Builders
Interior designers
Property managers

We also offer ongoing maintenance and repair services for curtain tracks, curtains, and blinds.

How do I return or exchange an item?

We offer a 7-day return policy from the date your order is delivered.

Returns are accepted for:

Undamaged items
Incorrect items
Faulty products

Please contact our support team within 7 days and we will assist you with the return process.

Note:
Custom-made items such as made-to-measure curtains, blinds, and custom curtain tracks may not be eligible for return unless faulty.

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Zip Pay
Bank deposit

Additional payment options may be available at checkout.

What are your shipping options?

We offer Australia-wide shipping using trusted delivery partners.

Shipping options vary depending on:

Product size
Delivery location
Custom or standard product

For full shipping information, please visit our Shipping & Returns page.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 7 days of delivery.

Provide:

Photos of the damage
Order number
Brief description

Our team will arrange:

Replacement
Repair
Refund (if required)

We take great care in packaging all items to ensure they arrive safely.

Where do you ship from?

Most orders are shipped from our Perth, Western Australia warehouse.

If a product is out of stock locally, we may ship directly from our other product facilities to ensure faster delivery across Australia.

Do you offer custom curtain tracks?

Yes. We specialise in custom curtain track solutions, including:

Ceiling mounted curtain tracks
Wall mounted curtain tracks
S-fold curtain tracks
Wave curtain tracks
Commercial heavy-duty tracks
Motorised curtain tracks

We supply Australia-wide and offer installation in Perth.

Do you offer maintenance services?

Yes. Luxworld offers curtain and blind maintenance services in Perth, including:

Curtain track repairs
Curtain track replacement
Blind repairs
Curtain servicing
Commercial maintenance contracts